Fees are added to your account when an item is overdue, beginning with the first day an item is late. An email or mailed notice is sent to patrons when an item is more than seven days overdue.
- Most materials
- New feature films, Lucky Day films, video games, and Creative Studio equipment
We'll send you a bill for materials more than 30 days overdue. Accounts with fees over $25 may be sent to a collection agency. If you have any questions regarding a notice you received, log into your account or call 630.543.3617.
Pay fees online
Log into your account to view your fees and note the amount. Then, go to this website to pay them. Your fees will be removed from your account within 48 hours. If you have any issues, please contact Dianne Ludwig, Head of Guest Services (630.458.3322).